Shipping Policy

Shipping Policy

Worldwide Shipping
We offer worldwide shipping, with a focus on Southeast Asia. For orders from Malaysia, we will ship from our warehouse in either Hong Kong or Malaysia, and delivery is expected to take 2-5 days. If you encounter any issues completing your checkout due to your address, please reach out to our customer service team with the following details:
•Your full shipping address
•The product(s) you wish to purchase
Email: service@totomalls.com
Facebook
Our team will check availability and assist you with your order.

Fulfillment Time
We process all orders within 48 hours, excluding weekends and holidays. For pre-orders or custom items, processing may take longer. Please check with our customer service for more details.Shipping Methods & Costs
We partner with trusted carriers (DHL, SF Express, etc.) to ensure timely delivery based on your order and location. Special shipping requests can be made at checkout or by contacting us directly.Tracking Information
Once your order is shipped, we’ll send you a tracking number via email. It may take 24 to 48 hours for updates to appear. You can track your package here: https://www.17track.net/en 

Customs & Import Fees
Please note that tax is not included in the order. You may be subject to applicable customs duties, taxes, and import fees, which are the responsibility of the buyer. Additionally, customs inspections and holds may cause delays, which are also the buyer's responsibility to resolve.Lost or Delayed Shipments
Please allow up to 48 hours for tracking to update. You will receive a shipping notification once your order has been processed, but it might take additional time for the courier to receive and scan the item. If your package is delayed or lost, please contact us immediately for assistance.In-Store Pickup
For customers in Southeast Asia, we also offer the option to pick up your order at our local stores. Simply choose the pickup option at checkout and pick up your items in person.